MS Outlook

Know Methods to Fix – Outlook Stuck on Loading Profile

outlook stuck on loading profile
Written by Vaibhav Pal

Sometimes, Outlook gets stuck and sends the error “Outlook stuck on loading profile”. The screen gets frozen like that for hours. This situation can make anyone worried, as it blocks the notification and messages. Have you ever in this situation and don’t know why this happened? How do I fix Outlook stuck at the loading profile? What were the reasons? If not and want to know then this article is written especially for you so just read it. This article will mainly focus on the reasons and techniques. So let’s begin the article with the reasons. 

Common Reasons behind “Outlook Stuck at loading Profile Windows 10” :

Some factors that result in“Outlook stuck on loading profile Windows 10” Error. These are-

  • If any program hinders Outlook. This can be due to- VPN software, add-ins, Lync or Skype, etc..
  • If the Outlook data or file gets corrupt.
  • Due to Processes {Outlook.exe and other} running in the background.
  • During installing the Office 2013 update version on Windows 7 if there is an issue with the desktop themes.

Also Read: How to Import MSG to Outlook

How do I fix Outlook stuck at loading profile Via Manual Tricks?

1. Try to fix the Corrupt PST Files

If the user’s Outlook gets stuck on the loading profile screen then it indicates the presence of corrupt files. Users can use the Outlook utility to fix this Outlook stuck on the loading profile issue. This utility will easily fix these issues and will help the user in opening Outlook.

  1. Visit on the Outlook shortcut and right-tap on it then select Properties.
  2. Now, tap on the Shortcut tab located at the top.
  3. Tap on the option Open File Location and open the folder where the original Outlook app is located.
  4. In this, the user will see the numerous files in the folder. Now, search the file name as SCANPST.exe and double-tap on it to open.
  5. Here, the program will ask the user to add the files(containing issue) for scanning purposes. Now, for adding the file tap on the Browse button.
  6. Then, move in any one of the following locations and search the .pst extension file. Then, choose it to be added to the utility.
    Path 1 – C:\Users\<username>\AppData\Local\Microsoft\Outlook
    Path 2 – C:\Users\<username>\Roaming\Local\Microsoft\Outlook
  7. In the utility, tap on Start.
  8. Now, tick the option Make a backup of scanned file before repairing and tap Repair.
  9. Finally, once the file gets repaired start Outlook.

2. Use Task Manager for turning off the Outlook Presence Feature

Microsoft advised its users to end the process which is running in the background. Users can perform this through the Task Manager and by turning off the Outlook Presence Feature.

These are the steps that one can perform to use Task Manager in ending the Processes:

Points to remember: users have to end some processes such as Wincap, Copernic, SearchProtocol/Host.exe, Skype for Business, Lync, etc. in the Task Manager.

  1. First, open the Task Manager.
  2. Under the Processes tab, discover all the Office processes.
  3. Select an Office process and choose the End Task. Now, users can use this procedure for every Office process listed.

After that, the user can inspect if they can access Outlook. If yes, then the user can use these instructions to turn off the Outlook presence feature:

  1. First, open Outlook, visit the File>>Options>>People.
  2. Unmark the checkboxes in the Outlook Options wizard in case they are enabled. User can Unmark the following:
  • Show the online status which is located next to the name.
  • Display the photographs of users whenever it is available.

3. Finally, tap on OK and reboot Outlook. 

3. Try the option Administrator Mode

Outlook offers the option of Administrator mode to help its users in repairing issues. This option assists Outlook to run many admin-level tasks in which users can easily repair the issue. 

  1. First, search the Outlook shortcut on the user’s PC.
  2. After that, right-tap on the Outlook shortcut and choose Run as administrator.
  3. Now, the prompt will display on the user’s screen here, tap on Yes.

4. Access the Outlook in Safe Mode and through Disable Add-ins

If the user faces an Outlook freeze or if it gets hung while loading the screen then it means it can be due to faulty add-ins. Users can start Outlook in safe mode and can turn off add-ins. These steps are given below:

  • First, press the “Windows+R” keys together.
  • Now, enter “Outlook/safe” in the Run Wizard and select OK.
Outlook stuck on loading profile
  • Now, the ‘select Profile’ dialog box will be displayed on the screen. Here, the user has to accept all the default Outlook settings. And tap on OK.
Outlook stuck on loading profile
  •  Now, enter the password and tap the OK button.

If the user can access Outlook in safe mode. Then, disable the add-ins one after the other and reinspect if the issue gets solved or not. To disabling follow the steps:

  1. First, open the Outlook and select File.
  2. Now, press Options>>Add-ins.
  3. Now, select COM Add-ins under the Manage.
  4. Then, press GO.
  5. Choose the add-ins to disable and press OK.
  6. Finally, Exit the Outlook and reopen it.

These were some manual approaches to fix Outlook stuck at loading profile Windows 10. Users can opt for any of the following approaches to proceed but may encounter some corruption in PST files. For such issues, They can use the PST Repair tool to recover the Data or Emails from the corrupt PST Files. This software is highly compatible with PST files of MS Outlook 2016, 2013, 2010 & other previous versions.  


Users who are facing the error “Outlook stuck on loading profile” can use the above-explained methods to fix their issue. But while performing these manual methods, one must have technical knowledge. In case, the user doesn’t have it then they can prefer an alternative tool. The PST Repair tool is the best option for an alternative tool.

About the author

Vaibhav Pal

Vaibhav Pal is an Email Platform Expert and is associated with Let To Learn from the last 17 Year. He is very interested & excited to know about the latest technology tips and tricks. He provides a practical solution related to MS Outlook, Data Recovery, Email Management, and more.

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