06 Methods to Fix Outlook Stuck on Loading Profile

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  • Updated on August 17th, 2023

Summary: Sometimes, Outlook gets stuck and sends the error “Outlook stuck on loading profile.” The screen gets frozen like that for hours. This situation can make anyone worried, blocking notifications and messages. Have you ever been in a position where you didn’t understand why this error occurred? How do I fix the Outlook profile that won’t load? What were the reasons? If not, and you want to know, This post will mainly focus on the causes and techniques of Outlook errors. So let’s begin the article with why Outlook hangs at loading profile.Download Now   Purchase Now

Some factors result in an “Outlook not loading profile for Windows 10” Error

  • If any program hinders Outlook. It can be due to VPN software, add-ins, Lync, Skype, etc.
  • If the Outlook data or File gets corrupted.
  • Due to Processes {Outlook.exe and other} running in the background.
  • During installing the Office 2013 update version on Windows 7, there was an issue with the desktop themes.

We will learn the manual methods individually since we have already learned why Outlook is stuck loading profiles.

How do I fix Outlook stuck on loading profile Via Manual Tricks?

Many solutions can resolve these issues, so here we list them all individually. Go through this blog to the end and find out the solution that suits you the best.

  1. Try to fix the Corrupt PST Files
  2. Use Task Manager to turn off the Outlook Presence Feature
  3. Try the option Administrator Mode.
  4. Access Outlook in Safe Mode and disable add-ins
  5. Disable the Outlook Compatibility Preferences
  6. Use the Professional Tool to fix Outlook stuck on loading profile Error.

1. Try to fix the Corrupt PST Files.

If the user’s Outlook is stuck on the loading profile even in safe mode, it indicates corrupt files. Users can use the Outlook utility to fix this issue of Outlook not loading profile, and this utility will quickly fix these issues and help the user open Outlook.

  1. Visit the Outlook shortcut and right-tap on it, then select Properties.
  2. Now, tap on the Shortcut tab located at the top.
  3. Tap on the option Open File Location and open the folder where the original Outlook app is located.
  4. In this, the user will see the multiple files in the folder. Now, please search for the file name SCANPST.exe and double-tap on it to open.
  5. The application will ask the user to add the files containing the issue for scanning purposes. Now, to add the File, tap on the Browse button.
  6. Then, move to one of the following locations and search for the.pst extension file. Then, choose it to be added to the utility.
  7. Path 1 – C:\Users\<username>\AppData\Local\Microsoft\Outlook
  8. Path 2 – C:\Users\<username>\Roaming\Local\Microsoft\Outlook
  9. In the utility, tap on Start.
  10. Now, tick the option Make a backup of the scanned File before repairing, and tap Repair.
  11. Finally, once the File is repaired, start Outlook.

Follow the steps above to fix Outlook’s stuck on loading profile using the first method. If you are looking for another way, check out the other method below.

2. Use Task Manager to turn off the Outlook Presence Feature

Microsoft advised its users to end the process running in the background. Users can perform this through the Task Manager and turn off the Outlook Presence Feature.

These are the steps that one can perform to use Task Manager to end the Processes:

Points to remember: Users must end some processes in the Task Manager, such as Wincap, Copernic, SearchProtocol/Host.exe, Skype for Business, Lync, etc. Follow the below steps for Outlook to repair the main profile.

  1. First, open the Task Manager.
  2. Under the Processes tab, discover all the Office processes.
  3. Select an Office process and choose the End Task. Now, users can use this procedure for every Office process listed.

After that, the user can check if they can access Outlook. If yes, then the user can use these instructions to turn off the Outlook presence feature:

  1. First, open Outlook and visit File>>Options>>People.
  2. Unmark the checkboxes in the Outlook Options wizard if they are enabled. Users can Unmark the following:
  • Show the online status, which is located next to the name.
  • Display the photographs of users whenever they are available.
  1. Finally, tap OK and reboot Outlook.

You can follow the above steps as mentioned to get better results. If you find the above method lengthy, try our following manual method.

3. Try the option Administrator Mode.

Outlook offers the option of Administrator mode to help its users repair issues. This option assists Outlook in running many admin-level tasks, and users can easily repair Outlook hangs when loading profiles.

  1. First, search for the Outlook shortcut on the user’s PC.
  2. After that, right-tap on the Outlook shortcut and choose Run as administrator.
  3. Now, the prompt will display here on the user’s screen; tap Yes.

You can follow the above procedure to fix the Outlook profile that won’t load. You can use any of the above approaches to get the best results. If unsatisfied with the above manual techniques, you can use the alternative below.

4. Access Outlook in Safe Mode and disable add-ins

If the user faces an Outlook freeze or gets hung while loading the screen, it can be due to faulty add-ins. Users can start Outlook in safe mode and turn off add-ins. These steps are given below:

  • First, press the “Windows+R” keys together.
  • Enter “Outlook/safe” in the Run Wizard and select OK.Outlook stuck on loading profile Step 2
  • The ‘Select Profile’ dialog box will be displayed on the screen. Here, the user has to accept all the default Outlook settings. And tap OK.Outlook stuck on loading profile Step 3
  •  Now, enter the password and tap the OK button.

If the user can access Outlook in safe mode. Then, disable the add-ins one after the other and reinspect whether the issue gets solved. To disable it, follow the steps:

  1. First, open Outlook and select File.
  2. Now, press Options, and after that, click on Add-ins.
  3. Now, select COM Add-ins under Manage.
  4. Then, press GO.
  5. Choose the add-ins to disable and press OK.
  6. Finally, Exit Outlook and reopen it.

The user must disable add-ins to fix the issue with Outlook stuck on the loading profile. Follow the above actions to disable add-ins in Outlook. You can also try the following manual approach to solving the issue using the following method.

5. Disable the Outlook Compatibility Preferences

In this method, users need to disable Outlook compatibility preferences. Follow the following steps to fix the Outlook profile that won’t load.

  1. Start the process by clicking right on the Outlook shortcut.
  2. After that, select Properties to proceed further.
  3. On the Properties page, click the Compatibility tab.
  4. Under the Compatibility Mode Option, unmark the alternative to run this program in compatibility mode.
  5. Then tap on  Apply and hit OK.

These were manual approaches to fixing Outlook stuck on loading profiles in Windows 10. Users can opt for the following approaches to proceed, but they may encounter some corruption in PST files. For such issues, They can use the PST Repair files to recover the Data or Emails from the corrupt PST Files. This software is compatible with PST files from MS Outlook 2016, 2013, 2010, 10, and previous versions.

6. Use a Professional Tool to fix Outlook stuck on loading profile Error

The Aryson PST Repair Tool is a top-notch utility that allows you to fix Outlook PST files with 100% authenticity. It is one of the best software to restore and fix Outlook-related issues with maximum efficiency and authenticity.

Follow the steps below to resolve the Outlook Stuck Loading Profile problem:

  1. Download and Run PST Repair Tool.
  2. Click Open to browse the required Outlook PST file.
  3. Select Recovery mode and click OK to start the scanning process.
  4. Check the folders you require and click Save.
  5. Choose the saving option as EML/DBX/MSG/PST/MBOX or others.
  6. Utilize the other features provided by the software.
  7. Click on the OK button to start fixing Outlook Stuck on Loading Profile.


In the above write-up, we have explained various methods to solve the error “Outlook stuck on loading profile.” You can use the above-explained methods to fix this issue easily. But while performing these manual methods, one must have technical knowledge. If users don’t have it, then don’t worry. We have included an alternative tool, which is the PST repair tool. You can choose any of the above solutions; it’s up to you.

About The Author:

As a lead technical writer, I know the technical problems faced by office and professional users. So, I decided to share all my technical knowledge through this blog. I love helping you with tough challenges when dealing with technical issues.

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